Audiologist in NYC
NYC Hearing Associates is a private audiology practice with Doctors of Audiology and licensed clinicians in Manhattan and Garden City. We provide hearing tests, hearing aid fittings, tinnitus care, and follow-up — including telehealth — at offices that are built for unhurried visits.
If you are looking for an audiologist in NYC, you can start with a hearing test or come in already using a device — we service all makes and models. Meet the clinicians below, or browse hearing aids in NYC and our press coverage.
Our audiologists and team
The practice was founded by Dr. Shelley A. Borgia, Dr. Jessica M. Frankel, and Kristina J. Bassingthwaighte. You can read each biography on Our Team.
Dr. Shelley A. Borgia, Au.D., CCC-A, FAAA
Founder and Doctor of Audiology. Her work includes hearing evaluations, hearing devices, tinnitus, hearing preservation, and customized musician’s devices. She is a national advocate for auditory awareness, as seen on Dr. Oz and other national programs.
Dr. Jessica M. Frankel, Au.D., CCC-A, FAAA
Founder and Doctor of Audiology. She specializes in counseling and auditory retraining therapy, diagnosis and treatment of hearing loss, and hearing preservation through education and hearing protection.
Dr. Kate Mikhailov, Au.D., CCC-A, FAAA
Doctor of Audiology specializing in the diagnosis and treatment of hearing loss as well as tinnitus management.
Steven Malawer, M.A., CCC-A, FAAA
Licensed audiologist in New York State with 40 years of experience. He fits hearing aids and custom ear monitors for musicians, audio engineers, and other critical listeners, including very small in-the-canal instruments and custom Bluetooth-connected aids.
Dr. Monica O’Rourke, Au.D., CCC-A, FAAA
Doctor of Audiology specializing in the diagnosis and treatment of hearing loss as well as tinnitus management.
Dr. Sophie Silvermintz, Au.D., CCC/A
Doctor of Audiology and a licensed audiologist in New York. She provides care for hearing loss diagnosis, treatment, and hearing preservation.
Dr. Lindsay Gross, Au.D., CCC-A, FAAA
Doctor of Audiology specializing in diagnostic audiology, individualized care for hearing loss and tinnitus, custom hearing protection, and counseling.
Kristina J. Bassingthwaighte, B.A.
Founder and Director of Patient Care. She leads operations, insurance systems, and the patient journey so visits stay organized and personal.
NYC and Garden City offices
Four offices are open now. The Upper East Side location is coming soon and is not booking visits yet.
Midtown West
110 West 40th Street, Suite 500, New York, NY
Call 212-354-2360
Chelsea
80 Eighth Avenue, Suite 1501, New York, NY
Call 212-354-2360
Upper West Side
41 West 72nd Street, Suite 1C, New York, NY
Call 212-354-2360
Garden City
229 Seventh Street, Suite 307, Garden City, NY
Call 516-408-3006
Monday, Tuesday, Thursday, and Friday 9 a.m.–5 p.m.; Wednesday 9 a.m.–1:30 p.m.
Upper East Side
An Upper East Side office is coming soon. Until it opens, we see patients at our Midtown, Chelsea, Upper West Side, and Garden City locations.
What we help with
- Hearing tests and evaluations in Manhattan and Garden City
- Hearing aids — we service all makes and models, including Lyric, ReSound, Starkey, Signia, Phonak, Widex, and Oticon
- Custom musician’s devices and ear protection
- Tinnitus care, including Tinnitus Pro
- Auditory rehabilitation with LACE AI Pro
- Telehealth follow-ups after an in-office visit
- Same-week appointments for travelers, when the schedule allows
- English, Spanish, and Hebrew spoken
LACE AI Pro and Tinnitus Pro are $599 each, or $699 for both, when they are a good fit for your plan.
Paying for a visit
We accept major credit cards and provide itemized receipts. CareCredit and PatientFi are available for patients who prefer to finance care. Call 212-354-2360 if you have a billing question before you book.
The practice has been featured on the Today Show, Dr. Oz, BBC, and NY1. See our press page for those stories.
Audiologist FAQs
What does an audiologist in NYC do?
An audiologist evaluates hearing, explains the results, and provides treatment such as hearing aid fitting and follow-up, tinnitus care, auditory rehabilitation, and hearing protection. Our clinicians include Doctors of Audiology (Au.D.) and a licensed audiologist. You can meet the full team on our Our Team page.
Where can I see an audiologist in New York City?
We have offices in Midtown West (110 West 40th Street, Suite 500), Chelsea (80 Eighth Avenue, Suite 1501), and the Upper West Side (41 West 72nd Street, Suite 1C), plus Garden City (229 Seventh Street, Suite 307). An Upper East Side office is coming soon.
How do I book an appointment?
Call 212-354-2360, email info@nycears.com, or book on Zocdoc. For Garden City you may also call 516-408-3006.
Do you see patients who are visiting New York?
Yes. We offer same-week appointments for travelers when we have openings, and many follow-ups can be done by telehealth after the in-office visit.
What languages do you speak?
English, Spanish, and Hebrew. Please mention a language preference when you schedule.
Where can I read about the practice in the press?
Features and interviews are collected on our press page, including appearances on the Today Show, Dr. Oz, BBC, and NY1.